Refund policy
All sales are final. However, we want to ensure that you have an option of an exchange in the form of a store credit. Our policy for returns and exchanges are dependent on the specific circumstances, which are limited to damaged goods during transit or product defects.
Please note that we cannot be held responsible for refund or exchange requests due to personal preferences, such as disliking the scent of a product after ordering. Customers are advised to make purchases at their discretion.
It's worth noting that we do not accept returns of candles that have been burned incorrectly or used.
You can always contact us for any return questions at Customer@devoircandlecompany.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
Our exchange policy is designed to make the process as easy and hassle-free as possible. If for any reason your product was delivered damaged or has a product defect, simply contact our customer service team at Customer@devoircandlecompany.com and provide a photo and/or video of the defective product. We will review this case and get back to you within 24-48 business hours. We are committed to providing exceptional customer service and ensuring that our customers are happy with their purchases.
We believe that building strong relationships with our customers is the foundation of our success. That's why we always strive to provide excellent customer service and high-quality products that meet your needs. We understand that trust is earned, and we work hard every day to earn yours. We believe that by treating our customers with kindness and respect, we can create a community of loyal supporters who share our values. Thank you for choosing to do business with us. We look forward to serving you for many years to come.